Petair Ltd Cookie Policy

PetAir Ltd Cookie Policy


Cookies and other tracking technology policy

Please read this policy carefully as it contains important information on how we use cookies and similar technologies on  (our “Website”).

This policy should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally. It also explains your rights in relation to your personal information and details of how to contact us and the supervisory authority if you have a complaint.


Who we are

This website is operated by PetAir UK Ltd (collectively referred to as “PetAir Ltd”, “we”, “us” or “our”) Our company number is 05428505 and our registered business address is Deer Park Farm, Wimborne St Giles, Dorset, BH21 5NZ.


Our Website

This cookie policy relates to your use of our Website.

Throughout our Website we may link to other websites owned and operated by certain trusted third-parties to make additional services available to you. These other third-party websites may also use cookies or similar tracking technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

Our Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Website and allows us to improve it.


What are Cookies?

A cookie is a small text file which is already on your device, or which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Website. These help us to recognise you and your device and store some information about your preferences, consents and past actions. For example, we may monitor how many times you visit, which pages you go to, what you do on those pages and where you are located. Cookie data does not allow us to identify you individually.


Who sets cookies?

The cookies stored on your device are set by:

  • PetAir Ltd
  • Third parties who participate with us in marketing programmes, including social media platforms
  • Third parties who conduct online advertising on behalf of PetAir Ltd
  • Third parties who assist us with detecting and preventing fraud


What are cookies used for?

We use cookies:

  • To enable you to use our Website
  • To distinguish you from other users of our website and to save and retain certain parameters about you and your usage of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site
  • To provide more tailored content and improve our Website
  • To show you marketing messages online and on social media platforms where you have consented to marketing cookies
  • To monitor the success of our advertising campaigns
  • To find out if promotional information has been opened or interacted with
  • To enable us to detect and prevent fraud


There are three different categories of cookies that we use on our site:

  • Strictly necessary cookies:These are cookies that are essential for the operation of our site but do not perform any additional or secondary function. These cookies are essential for using our site and therefore cannot be turned off without severely affecting your use of it
  • Analytical/performance cookies:Performance cookies are those that provide statistical information on site usage, i.e. web analytic, allowing us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. These cookies also allow us to see overall patterns of usage on our site and help us record any difficulties you may have with our site.
  • Targeting/advertising cookies:We and our service providers and partners may use targeting or advertising cookies to record your visit to our site, the pages you have visited and the links you have followed. For example, we may use targeting or advertising cookies to limit the number of times you see the same ad and to help measure the effectiveness of any campaigns. We may also use this information to make our site and any advertising (if applicable) displayed on it more relevant to your interests.


Consent to use cookies and pixels and changing settings

We will ask for your consent to place cookies or other similar tracking technologies on your device, except where they are essential for us to provide you with a service that you have requested. You can withdraw consent to the use of cookies or manage cookie preferences by using our Cookie settings, above, or by amending the privacy settings on your device.

We also use another type of tracking technology called pixels. Unlike a cookie which is stored on your device, a pixel is a tiny snippet of code that collects multiple data points over different webpages and sites such as how you browse and what types of ads you click on. This tiny piece of code can be linked to users via a unique identifier. We use pixels as they help us to show you more relevant adverts based on your likes and behaviours. They also help us to measure how successful our marketing programme is, track conversions and build our audience base.

By consenting to marketing cookies, you are agreeing to the use of these pixels.


How can I turn off cookies and what are the consequences?

If you want to disable cookies, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the appropriate setting

For Google Chrome:
1. Choose Settings> Advanced
2. Under “Privacy and security,” click “Content settings”
3. Click “Cookies”

For Safari:
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”

For Mozilla Firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For further information about cookies and how to disable them please read the guidance from the UK’s Information Commissioner’s Office and

If you do change your settings, please be aware that you may lose some of the functionality of our website.

To opt out of being tracked by Google Analytics across all websites visit


How to contact us

If you have any questions about how we use cookies or similar tracking technologies, please contact our Data Protection Officer by email ( or alternatively via post (Data Protection Officer, The Chocolate Factory, Keynsham, Bristol, BS31 2AU).


Changes to this policy

This policy was published on 28/02/2023

We may change this policy from time to time. When we do, we will inform you via our Website.